Terms & Conditions
This Agreement contains the complete terms and conditions that apply to the purchase of the products described on this site. As used in this Agreement SoSafe means SoSafe Company, 'PRODUCT(S)' means the product(s) described on this site and listed on the order form, and BUYER means the person ordering the 'PRODUCT(S).'
These terms and conditions are applicable for 'PRODUCT(S)' you purchase today through this site (Web Store), and may be different from the terms and conditions of purchase for other product(s) you purchase from SoSafe through other websites-therefore, please carefully review these terms and conditions before purchase.
These terms and conditions apply to all SoSafe business transactions conducted via this Web Store. To the extent these terms and conditions of sale differ from those outlined in other agreements with SoSafe, including distributor agreements, these terms and conditions shall control.
Purchases from the Web Store
Purchases on the online store may be made by credit card, and only via online entry. Terms of payment are governed by the customer's agreement with the applicable credit card issuer.
Products for Buyer Use or Consumption Only
This Web Store provides a BUYER with convenient online access to small quantities of a variety of PRODUCTS. It is intended that BUYER is purchasing PRODUCT(S) for its own evaluation, use or consumption only. BUYER may not resell, distribute or transfer as part of commercial activity the PRODUCT(S) purchased on SoSafeUSA.com to any third party. The PRODUCT(S) offered through shopSoSafe.com are intended for sale and use in the United States only.
SoSafe Right To Limit Quantities Or Decline Sale
SoSafe reserves the right to limit sale or quantities of PRODUCT(S) available through the Web Store. SoSafe reserves the right to exercise its discretion to decline sale of any PRODUCT(S), to a prospective purchaser. If SoSafe rejects the order, then SoSafe will notify the BUYER the order has been rejected.
'PRODUCT(S)' may be ordered from and for use in the 48 contiguous United States only. 'PRODUCT(S)' purchased on the Web Store will be delivered via UPS Ground or ground freight. Orders will have a standard charge added to them, depending on the total price of 'PRODUCT(S)' ordered.
Communications to Distributors
Some 'PRODUCTS/ may be available from authorized distributors throughout the United States. Unless you request otherwise, we will share your needs with an authorized distributor who may be able to service future orders with quantity pricing or delivery from local stock.
Over/Under Shipping Policy
For make-to-order/custom size items, it is SoSafe's policy to consider an order complete if SoSafe ships a quantity that is within 10% of the original quantity ordered.
Return of Merchandise
In order to determine allowable return good eligibility, the timing of the eligibility is calculated between the SoSafe Ship Date and the Return Date. SoSafe Ship Date is the date the PRODUCT(S) shipped from SoSafe to the customer. Return Date is the date the PRODUCT(S) is physically received by SoSafe or a SoSafe authorized agency.
Return of merchandise will be considered based on the reason for the return and the conditions below: All returns must be pre-authorized by SoSafe. To obtain Return of Merchandise authorization email SoSafe Customer Support or complete the Return Authorization Form
Only PRODUCT(S) in original containers and in salable condition, will be considered for return. SoSafe reserves the right to judge salability. The shelf life of adhesive products will determine salability. PRODUCT(S) received in unsaleable condition, in SoSafe's sole determination, will be destroyed with no credit issued.
Postage paid labels will be supplied for Authorized returns where SoSafe is responsible paying freight costs.
Credit will be issued by the SoSafe CSR upon SoSafe's receipt of authorized goods being returned in salable condition. A credit will be issued based on invoice value at the time of purchase, net of and terms allowed.
Reason For Return: Credit Issued and Fees Assigned
SoSafe Errors / Quality Issues / Shipping Issues
A. SoSafe 100% Credit.
Freight Paid by SoSafe
B. Product Quality 100% credit, through complaint handling system, will be issued upon receipt of PRODUCT(S) if CSR is notified within 14 days of SoSafe ship date. Freight paid by SoSafe.
C. Damaged Material 100% credit or replacement of damaged PRODUCT(S) if CSR is notified within 14 days of SoSafe ship date. Freight paid by SoSafe.
D. Shipping Shortages 100% credit or replacement of missing PRODUCT(S), with proof of delivery to the CSR within 30 days after SoSafe ship date if CSR is notified within 14 days of SoSafe ship date. Note the Over/Under Shipping Policy.
E. Shipping Overages Returns100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of SoSafe ship date. Freight paid by SoSafe. Note the Over/Under Shipping Policy.
Return of Overstock / Customer Errors
F. Standard Stock Returns – Inventory Returned within 2 weeks (14 days) of Shipment date. 80% Credit if CSR is notified within 14 days of SoSafe ship date. Freight Paid by customer. A copy of the packing list must accompany the returned merchandise.
G. Standard Stock Returns – Inventory returned over 2 weeks (14 days)
Credit will be issued at the sole discretion of SoSafe. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. A copy of the packing list must accompany the returned merchandise. Freight Paid by customer.
Many factors beyond SoSafe's control can affect the use and performance of a 'PRODUCT(S)' in a particular application, including the conditions under which the product is used and the time and environmental conditions under which the 'PRODUCT(S')' is expected to perform. Since these factors are uniquely within the BUYER's knowledge and control, it is essential that the BUYER evaluate the 'PRODUCT(S)' to determine whether it is fit for a particular purpose and suitable for the BUYER's method of application.
Warranty and Limited Remedy
The PRODUCT(S) will meet SoSafe's or the manufacturer's specifications for PRODUCT(S) at the time of shipment. SoSafe MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PRODUCT(S) is defective, BUYER's exclusive remedy and SoSafe's sole obligation shall be, at SoSafe's option, to replace the PRODUCT(S) or refund the purchase price.
Limitation of Liability
SoSafe will not be liable for any loss or damage arising from the PRODUCT(S), whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.
Modification of Agreement
This Agreement may not be changed except by a written agreement signed by an authorized officer of SoSafe.
Acceptance of Agreement by BUYER
BUYER accepts the terms and conditions of this Agreement by clicking the ACCEPT option during the checkout process.